MGMT 1859 - TOTAL QUALITY MANAGEMENT

Minimum Credits: 3
Maximum Credits: 3
The quality of products and services directly affects a company's market share, profitability, and reputation for responsibly serving the interests of its customers and the public as a whole. This course will provide coverage of quality control and quality improvement concepts and will emphasize Total Quality Management (TQM), Six Sigma Quality Concepts and the use of statistics to measure the quality of manufacturing and service related processes. This course not only introduces students to the concepts of TQM but also connects leadership, supplier-customer relationships, and data collection and analysis. It provides managers with the framework, tools and approaches to meet quality requirements of their projects and their customers.
Academic Career: Undergraduate
Course Component: Lecture
Grade Component: LG/SNC Elective Basis

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